增加拨打限制规则
This commit is contained in:
Shaun Chyxion
parent
72dd262f17
commit
6f663c2ee5
@ -24,17 +24,6 @@ public interface CallDetailRecordMapper extends BaseMapper<Integer, CallDetailRe
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@Param("tenantId") Integer tenantId,
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@Param("calledNumber") String calledNumber);
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/**
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* 累计不超过8次，T-2内未接通过，且今日最多拨打过一次
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*
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* @param tenantId tenant id
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* @param calledNumber called number
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* @return true if number never connected and today at most once
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*/
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boolean calledNumberCanDial(
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@Param("tenantId") Integer tenantId,
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@Param("calledNumber") String calledNumber);
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/**
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* account report
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* @param arg arg
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@ -34,63 +34,6 @@
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) t
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</select>
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<select id="calledNumberCanDial" resultType="boolean">
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select count(1) from (
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select c.phone from (
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select #{calledNumber} phone
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) c
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<!-- T-2日内有接通过 -->
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<![CDATA[
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left join (select called_number
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from br_call_detail_record
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where start_stamp > date(subdate(now(), 2))
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and tenant_id = #{tenantId}
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group by called_number
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having count(answer_stamp) > 0) t1
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]]>
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on c.phone = t1.called_number
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<!-- 过去累计拨打次数超过7 -->
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<![CDATA[
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left join (select called_number
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from br_call_detail_record
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where start_stamp > date(subdate(now(), 21))
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and tenant_id = #{tenantId}
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group by called_number
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having count(id) > 7) t2
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]]>
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on c.phone = t2.called_number
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<!-- 今日拨打次数超过1 -->
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<![CDATA[
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left join (select called_number
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from br_call_detail_record
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where start_stamp > date(now())
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and tenant_id = #{tenantId}
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group by called_number
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having count(id) > 1) t3
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]]>
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on c.phone = t3.called_number
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<!-- 4小时内拨打过 -->
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<![CDATA[
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left join (select called_number
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from br_call_detail_record
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where start_stamp > date(now())
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and tenant_id = #{tenantId}
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group by called_number
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having max(start_stamp) > now() - interval 4 hour) t4
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]]>
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on c.phone = t4.called_number
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where t1.called_number is null
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and t2.called_number is null
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and t3.called_number is null
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and t4.called_number is null
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) t
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</select>
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<select id="accountReport" resultType="com.pudonghot.yo.model.dbobject.CallDetailReport">
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select account,
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dial_type,
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@ -44,12 +44,6 @@ public class CallDetailRecordMapperTest {
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log.info("Result [{}].", result);
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}
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@Test
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public void testCanDial() {
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val result = mapper.calledNumberCanDial(1, "13764268709");
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log.info("CanDial [{}].", result);
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}
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@Test
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public void testAccountReport() throws ParseException {
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val arg = new ReqCallDetailRecordAccountReport();
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@ -19,7 +19,10 @@ public enum ErrorCode {
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// 客户号码
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DIAL_BLACKLIST("001-004", "黑名单号码"),
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DIAL_OVERCLOCK("001-005", "拨打超频"),
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DIAL_EXCEED("001-006", "拨打超限"),
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DIAL_EXCEED_8TIMES_IN_30DAYS("001-006", "30日内拨打超过8次"),
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DIAL_EXCEED_2TIMES_TODAY("001-007", "当日拨打超过2次"),
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DIAL_EXCEED_1TIMES_IN_4HOURS("001-008", "未接通4小时内拨打"),
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DIAL_EXCEED_IN_T2("001-009", "T-2日未接通拨打"),
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// 内部咨询
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INNER_HELP_OTHER_AGENT_NOT_FOUND("002-001", "求助坐席不存在"),
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@ -4,6 +4,7 @@ import lombok.val;
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import lombok.extern.slf4j.Slf4j;
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import com.wacai.tigon.mybatis.Search;
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import com.pudonghot.yo.model.domain.*;
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import org.apache.commons.lang3.time.DateUtils;
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import org.apache.commons.lang3.tuple.Pair;
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import org.apache.commons.lang3.StringUtils;
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import com.pudonghot.yo.util.PhoneNumberUtils;
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@ -30,12 +31,18 @@ import com.pudonghot.yo.service.CommonAgentStatusService;
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import org.springframework.beans.factory.annotation.Value;
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import com.pudonghot.yo.openapi.response.RespAgentDialout;
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import com.pudonghot.yo.openapi.service.AgentStatusService;
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import org.springframework.util.Assert;
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import org.springframework.web.bind.annotation.RequestBody;
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import org.springframework.web.bind.annotation.PathVariable;
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import org.springframework.web.bind.annotation.RequestParam;
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import com.pudonghot.yo.service.CommonAgentEventQueueService;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.web.bind.annotation.RequestMapping;
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import java.util.Calendar;
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import java.util.Date;
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import java.util.List;
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import static com.pudonghot.yo.model.domain.AgentStatus.State.*;
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import static com.pudonghot.yo.model.domain.AgentStatus.Status.*;
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import static com.pudonghot.yo.model.agentevent.EventType.AgentEvent_Call_Release;
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@ -114,12 +121,65 @@ public class CallController implements SessionAbility {
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return doDial(account, calledNumber);
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}
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// 过去21天，累计拨打不超过7次
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// 过去2天未接通过
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val calledRecordsIn30Days = callDetailRecordMapper.list(
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new Search()
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.gt(CallDetailRecord.START_STAMP,
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DateUtils.addMonths(
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DateUtils.truncate(new Date(), Calendar.MONTH), -1))
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.eq(CallDetailRecord.CALLED_NUMBER, calledNumber)
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.eq(CallDetailRecord.TENANT_ID, tenantId)
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.desc(CallDetailRecord.START_STAMP)
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.limit(8));
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if (calledRecordsIn30Days.isEmpty()) {
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return doDial(account, calledNumber);
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}
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val recSize = calledRecordsIn30Days.size();
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// 过去30天，累计拨打不超过8次
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AssertUtils.state(recSize < 8, ErrorCode.DIAL_EXCEED_8TIMES_IN_30DAYS);
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// 当日拨打不超过2次
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// 当日拨打间隔为4小时
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AssertUtils.state(callDetailRecordMapper.calledNumberCanDial(
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tenantId, calledNumber), ErrorCode.DIAL_EXCEED);
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val today = DateUtils.truncate(new Date(), Calendar.DATE);
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AssertUtils.state(calledRecordsIn30Days.stream()
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.filter(rec -> rec.getStartStamp().after(today)).count() < 2,
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ErrorCode.DIAL_EXCEED_2TIMES_TODAY);
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val lastRecord = calledRecordsIn30Days.get(recSize - 1);
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val lastDialStamp = lastRecord.getStartStamp();
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val lastNoAnswer = (lastRecord.getAnswerStamp() == null);
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// 当日上一次未接通，间隔4小时
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if (DateUtils.isSameDay(lastDialStamp, today) && lastNoAnswer) {
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AssertUtils.state(lastDialStamp.before(
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DateUtils.addHours(new Date(), -4)),
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ErrorCode.DIAL_EXCEED_1TIMES_IN_4HOURS);
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}
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// 最近<=2次日未接通，则拨打日期小于T-2
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final boolean check;
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if (recSize > 1) {
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val rec2 = calledRecordsIn30Days.get(recSize - 2);
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// 同日2次
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if (DateUtils.isSameDay(lastDialStamp, rec2.getStartStamp())) {
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// 2次未接通
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check = (lastNoAnswer && rec2.getAnswerStamp() == null);
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}
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// 当日1次
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else {
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// 未接通
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check = lastNoAnswer;
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}
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}
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else {
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// 未接通
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check = lastNoAnswer;
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}
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AssertUtils.state(!check ||
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lastDialStamp.before(DateUtils.addDays(new Date(), -2)), ErrorCode.DIAL_EXCEED_IN_T2);
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return doDial(account, calledNumber);
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}
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@ -1,6 +1,11 @@
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package com.pudonghot.yo.openapi;
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import lombok.val;
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import org.apache.commons.lang3.time.DateUtils;
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import org.junit.Test;
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import java.util.Calendar;
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import java.util.Date;
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import java.util.UUID;
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import java.io.IOException;
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import lombok.extern.slf4j.Slf4j;
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@ -29,4 +34,10 @@ public class TestDriver {
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objectMapper.readValue("{\"work_no\":\"8002\",\"call_id\":\"sas665448855-8878992544\",\"cust_phone\":\"13888888888\",\"pack_type\":\"Y\",\"pack_remark\":\"新快线外呼，营销成功\",\"call_begin_date\":\"2018-05-29 09:53:30\",\"call_end_date\":\"2018-05-29 09:53:59\",\"hang_up_way\":\"01\"}", ReqSaveWorkRecord.class);
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log.info("Result [{}].", reqSaveWorkRecord);
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}
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@Test
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public void testDate() {
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val date = DateUtils.addMonths(DateUtils.truncate(new Date(), Calendar.HOUR), -1);
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log.info("Date [{}].", date);
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}
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}
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